Terms & Conditions

Last Updated: 15 January 2026

Welcome to CoachDayTrips.co.uk. These Terms and Conditions ("Terms") govern your use of our website and the booking of coach day trips through our platform. By accessing our website or making a booking, you agree to be bound by these Terms.

1. About Our Service

1.1 Platform Overview

CoachDayTrips.co.uk ("we", "us", "our") operates as a marketplace platform connecting customers with independent coach tour operators ("Operators"). We facilitate bookings but do not operate coach services ourselves.

1.2 Operator Responsibility

Each trip is operated by an independent, licensed coach operator. The Operator is responsible for:

• The safe operation and maintenance of vehicles
• Employing qualified, licensed drivers
• Maintaining appropriate insurance and licenses
• Delivering the service as described
• Customer service during the trip

1.3 Our Role

CoachDayTrips.co.uk provides:

• A platform to search and compare trips
• Secure online booking and payment processing
• Digital ticket issuance
• Customer support for booking-related queries
• A communication channel between customers and Operators

2. Booking Terms

2.1 Making a Booking

When you complete a booking:

• You must provide accurate and complete information
• You must be at least 18 years old to make a booking
• You are responsible for ensuring all details are correct before confirming
• A booking is confirmed once payment is received and confirmation email is sent

2.2 Contract Formation

Your contract for the coach trip is formed directly with the Operator, not with CoachDayTrips.co.uk. We act as an agent on behalf of the Operator to process your booking.

2.3 Booking Confirmation

You will receive:

• An immediate email confirmation with booking reference
• Digital tickets that can be presented on your mobile device
• Trip details including pickup points and times
• Operator contact information

2.4 Pricing

All prices are:

• Displayed in British Pounds (GBP)
• Inclusive of VAT where applicable
• Per person unless otherwise stated
• Subject to availability and may change before booking confirmation

3. Payment

3.1 Payment Methods

We accept major debit and credit cards. All payments are processed securely through Stripe, our payment processor.

3.2 Payment Processing

• Full payment is required at the time of booking
• Your payment is held securely and transferred to the Operator
• We charge a small booking fee to cover platform costs
• Receipt will be provided via email

3.3 Failed Payments

If payment fails, your booking will not be confirmed. You will need to attempt booking again with valid payment details.

4. Cancellations & Refunds

4.1 Cancellation by Customer

Cancellation policies vary by Operator and trip. The specific policy for your booking is displayed during checkout and in your confirmation email. Generally:

• More than 14 days before departure: Full refund minus booking fee
• 7-14 days before departure: 50% refund
• Less than 7 days before departure: No refund
• No-show: No refund

4.2 How to Cancel

To request a cancellation:

1. Contact us through your booking confirmation email
2. Provide your booking reference number
3. Cancellation must be confirmed in writing
4. Refunds are processed within 10-14 business days

4.3 Cancellation by Operator

If an Operator cancels your trip:

• You will receive full refund including all fees
• You will be notified as soon as possible
• Alternative dates or trips may be offered
• We are not liable for any consequential losses

4.4 Weather & Force Majeure

Trips may be cancelled or modified due to severe weather, road closures, or other events beyond the Operator's control. In such cases, Operators will offer alternatives or refunds at their discretion.

5. Changes to Bookings

5.1 Customer-Initiated Changes

To change your booking (date, pickup point, passenger details):

• Contact us or the Operator directly as soon as possible
• Changes are subject to availability
• Amendment fees may apply
• Changes within 48 hours of departure may not be possible

5.2 Operator-Initiated Changes

Operators reserve the right to make minor changes to:

• Pickup times (with reasonable notice)
• Route or itinerary due to traffic or unforeseen circumstances
• Vehicle type (provided a suitable alternative is provided)

Significant changes will be communicated to you, and you may request a refund if the changes are unacceptable.

6. Travel Requirements

6.1 Passenger Conduct

All passengers must:

• Arrive at pickup points at least 10 minutes before scheduled departure
• Present valid booking confirmation (digital or printed)
• Bring valid photo ID if required
• Follow driver and guide instructions at all times
• Behave responsibly and respectfully to other passengers, staff, and destinations

6.2 Right to Refuse Travel

Operators may refuse travel or remove passengers who:

• Arrive late after departure
• Appear intoxicated or under the influence of drugs
• Behave in a disruptive, abusive, or dangerous manner
• Fail to comply with safety requirements

No refund will be provided in such cases.

6.3 Children

• Children under 16 must be accompanied by an adult
• Car seats/boosters must be provided by parents if required by law
• Age restrictions may apply to certain trips - check individual listings

6.4 Accessibility

If you have mobility requirements or need special assistance, please contact the Operator before booking to ensure they can accommodate your needs.

6.5 Luggage

Each passenger is typically allowed:

• One small bag to keep with you on board
• Limited hold luggage space (check with Operator)
• No dangerous or prohibited items

7. Liability & Insurance

7.1 Operator Liability

The Operator is responsible for:

• Safe transport and vehicle maintenance
• Holding appropriate public liability insurance
• Compliance with all relevant regulations

7.2 Platform Liability

CoachDayTrips.co.uk's liability is limited to:

• Facilitating bookings accurately
• Processing payments securely
• Providing customer support for booking queries

We are not liable for:

• The actions or omissions of Operators
• Delays, cancellations, or service quality issues
• Personal injury or loss during trips
• Loss or damage to personal belongings
• Indirect or consequential losses

7.3 Maximum Liability

Our maximum liability for any claim relating to our platform services is limited to the total value of your booking.

7.4 Travel Insurance

We strongly recommend purchasing travel insurance to cover cancellation, medical emergencies, and personal belongings.

8. Data Protection & Privacy

8.1 Data Collection

We collect and process personal data necessary for booking and service delivery. For full details, please see our Privacy Policy.

8.2 Sharing with Operators

Your booking information is shared with the relevant Operator to fulfill your trip. They are independent data controllers responsible for their own use of your data.

8.3 Marketing Communications

We may send you trip updates, special offers, and relevant information. You can opt out at any time through unsubscribe links in emails.

9. Intellectual Property

9.1 Website Content

All content on CoachDayTrips.co.uk including text, images, logos, and design is protected by copyright and other intellectual property rights.

9.2 Permitted Use

You may:

• View and print pages for personal use
• Share links to our website

You may not:

• Copy, reproduce, or redistribute content commercially
• Modify or create derivative works
• Use automated systems to scrape or extract data
• Frame or mirror our website

10. User Accounts

10.1 Account Security

If you create an account:

• Keep your login credentials secure and confidential
• You are responsible for all activities under your account
• Notify us immediately of any unauthorized access

10.2 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

11. Reviews & User Content

11.1 Posting Reviews

When you post a review, you agree that:

• Your review is based on genuine experience
• Content is your own and doesn't infringe third-party rights
• Reviews are honest, respectful, and appropriate
• We may moderate, edit, or remove reviews that violate policies

11.2 Review Guidelines

Reviews must not contain:

• Offensive, discriminatory, or defamatory language
• Personal information about staff or other passengers
• Spam, advertising, or promotional content
• False or misleading information

12. Complaints & Disputes

12.1 Making a Complaint

If you have a complaint:

1. Contact the Operator first to resolve service-related issues
2. If unresolved, contact us with your booking reference and details
3. We will investigate and respond within 14 business days

12.2 Dispute Resolution

We aim to resolve all disputes amicably. If a resolution cannot be reached, disputes will be subject to the jurisdiction of the courts of England and Wales.

13. General Provisions

13.1 Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated date. Continued use of the website constitutes acceptance of new Terms.

13.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

13.3 Waiver

Failure to enforce any right or provision does not constitute a waiver of that right or provision.

13.4 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and CoachDayTrips.co.uk.

13.5 Third Party Rights

These Terms do not confer any rights on third parties under the Contracts (Rights of Third Parties) Act 1999.

13.6 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Information

For questions about these Terms or any booking-related queries:

• Email: support@coachdaytrips.co.uk
• Website: www.coachdaytrips.co.uk
• Address: CoachDayTrips.co.uk, United Kingdom